{"id":5732,"date":"2020-07-12T20:19:10","date_gmt":"2020-07-12T12:19:10","guid":{"rendered":"https:\/\/thefooduntold.com\/?page_id=5732"},"modified":"2023-08-14T18:15:58","modified_gmt":"2023-08-14T10:15:58","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/thefooduntold.com\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Hello! Thanks for shopping at The Food Untold. Got a question? We're here to help.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you source the products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our products are sourced straight from China. This way, you are getting them at cheapest prices possible. However, this will still be depending on stock available. We may also source them from other facilities such as in Russia.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship worldwide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we do.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre all items shipped free of charge?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. All our items are shipped for free. However, the customer will shoulder the shipping fee for returning an item.<\/p>

Shipping costs are non-refundable.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the payment methods available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Currently, we accept credit\/debit cards, E-wallets and PayPal payments. In case you want to pay in another payment mode, contact us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my package arrive? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The expected arrival of your product will depend largely on your location. Customers from Europe, Asia, Oceania, and North America usually receive their product in 10 to 20 days. Shipping to Africa and South America take longer from 15 to 35 days.<\/p>\n<\/gwmw><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return an item?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes.\u00a0<\/p>

You have \u200b7\u200b calendar days to return an item from the date you received it.<\/p>

To be eligible for a return, your item must be unused and in the same condition that you received it.<\/p>

Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Once we receive your item, we will inspect it and notify you that we have received your returned item.<\/p>

We will immediately notify you on the status of your refund after inspecting the item.<\/p>

If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>

If your return is approved, we will initiate a refund to your credit card (or original method of
payment).<\/p>

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have more questions, how can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

I<\/span>f you have more questions you can contact us like visiting our contact page<\/a>, or on Facebook<\/a> or Twitter<\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tBack to Shop<\/gwmw><\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Hello! Thanks for shopping at The Food Untold. Got a question? We’re here to help. Where do you source the products? Our products are sourced straight from China. This way, you are getting them at cheapest prices possible. 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