Hello! Thanks for shopping at The Food Untold. Got a question? We're here to help.
Our products are sourced straight from China. This way, you are getting them at cheapest prices possible. However, this will still be depending on stock available. We may also source them from other facilities such as in Russia.
Yes, we do.
Yes. All our items are shipped for free. However, the customer will shoulder the shipping fee for returning an item.
Shipping costs are non-refundable.
Currently, we accept credit/debit cards, E-wallets and PayPal payments. In case you want to pay in another payment mode, contact us.
The expected arrival of your product will depend largely on your location. Customers from Europe, Asia, Oceania, and North America usually receive their product in 10 to 20 days. Shipping to Africa and South America take longer from 15 to 35 days.
Yes.Â
You have ​7​ calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have more questions you can contact us like visiting our contact page, or on Facebook or Twitter.